Frequently asked questions

Esthederm Canada offers standard delivery in Canada. Standard shipping is free on all orders. You will receive a tracking number with tracking information once the shipment is shipped. All payments are billed in Canadian dollars (CAD). Orders are processed within 48 hours. Expected delivery time is 3 to 10 business days, depending on geographic location. However, due to security measures to protect our distribution center employees and shipping delays, orders may be delayed. Processing and delivery times may vary during the vacation season. Thank you for your understanding. All orders are processed by Purolator. The shipping company will attempt to deliver the package three (3) times, after which a ticket will be left at the door for pickup at the nearest Purolator pickup location.